About Us

A place of elegance, beauty and calm

Your rejuvenating oasis

The only European style luxury spa in Ohio providing world-class treatments administered by expert technicians. You will be lifted onto a pedestal of pampering and purifying that will invigorate your spirit and replenish your soul. You need not travel a long way to discover the lasting path of rejuvenation.

Awards

  • Winner of the consumer choice award for Best Day Spa & Salon – 2004, 2005, 2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015 & 2016
  • Best of the West Day Spa – 2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015 & 2016
  • Cleveland Magazine Voted Best Day Spa – 2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015 & 2016
  • Les Nouvelles Esthetiques (world wide publication) – Spa of the month April 2004

Awards and Recognition

New Coverage

  • Channel 3 News
  • Channel 8 News
  • Channel 19 News
  • Good Company (Channel 3)
  • CNN

Magazines

  • Celebrity Style Magazine (worldwide publication) 2004
  • House Beautiful 
  • Town & Country
  • Country Living
  • Good Housekeeping
  • Bazaar
  • Cosmopolitan 
  • Marie Claire
  • Fitness
APPOINTMENTS

Please arrive 15 minutes prior to service to assure that you will receive your service in full.  This will allow you time to unwind, change in to a robe and relax so that we may start your service promptly.  Spa Facilities are for use of individuals 13 years or older, Salon 10 years or older, children are to never be left unattended.  In an effort to maintain a serene environment we ask that you refrain from using your cell phone as well as smoking on the premises.  Spa West does not provide refunds on Spa or Salon services.  A salon credit may be issued within 7 days of service.  Please notify the Spa Coordinator for assistance.

SPA TREATMENTS & PACKAGES

Please inform your technician of any medical conditions, pregnancy, prescription medications, or treatments you are undergoing.  Should you feel uncomfortable at any time during a treatment, please advise a service provider immediately.  Personal property is your responsibility, Spa West is not responsible for lost or stolen property.  We recommend leaving your valuables at home.

MEMBERSHIP DETAILS

All memberships are auto enrolled for 12 months. Membership services cannot be shared. If the member does not cancel the membership it will automatically renew for the next 12 months.  If you are finding the membership is no longer working for you, all we ask is for a 30 day cancellation notice.

CANCELLATION POLICY

For consideration of our other guests and our technicians, please allow a minimum of 24 hours notice when cancelling an individual service.  A credit card number or gift certificate number is required for all appointments.  If less or no notice is given, the credit card or gift card on file will be used to charge a 100% fee for the service scheduled.  When cancelling an appointment please record the name of the representative taking the call.  Special requirements do apply to group bookings.

SPA PARTY FACILITIES

The Spa and Salon offer a great setting for a get together.  Whether it is a corporate or bridal event, let us assist you in planning the perfect event.  Spa discounts are offered for groups with at least 8 services.  An 18%gratuity is automatically added for your convenience.  A non-refundable deposit is required at the time of booking; the remainder is due two weeks prior to your event.  Special cancellation requirements do apply.

GIFT CERTIFICATES AND PRE-PAID SERVICES

Spa West gift cards a great year round gift for any occasion for your added convenience; you may purchase gift cards by phone, or online at spawest.com.  Gift cards and pre-paid appointments are non-refundable and expire 2 years from the date of purchase. Gift cards may not be redeemed for cash or gratuities, but may be redeemed for retail items.

PAYMENT & GRATUITY

Spa West accepts Visa, MasterCard, Discover and American Express.  Personal checks with proper identification.  Gratuities and sales tax are not included in the service menu pricing.  Spa packages may include 18% gratuity for your service provider.

MEDICAL & COSMETIC SERVICES

Spa West Cosmetic Center provides treatments that have been FDA cleared; we have internally studied each technology to know the possible outcomes.  We base all treatment expectation on the average guest result.  Improper eating and lifestyle habits may hinder best possible outcome.   We do recommend drinking ½ of your body weight in ounces in water to flush the lymph system as the process works through the body.  Treatments provide full outcomes within 90 days. Results may vary and are not guaranteed.   Photos are for practice use only.

“Saturday November the 5th I took my 18 yr. old daughter to have her very 1st Spa Day! It was a get experience! Annette I love your work honey, my massage was EXCELLENT! Nicki girl, your fingers are the best for my facial! We will return one day! Everything was perfect! Everyone was kind and attentive! We loved it! Thank you for your service!”

Alicia

“Annette's customer service is great! My monthly deep tissue massages have alleviated my back and neck issues. Annette understands the soft tissue and bone structure of the body which is very helpful. I recommend any new and existing customers to go to her. Nikki is great as well!”

Asha

“This place is awesome! The staff the Ambiance the Oasis was nothing short of amazing! I generally do my spa treatments on vacation however I couldn't get away this year! So I did the purifying bath, Diamond peel facial, massage and mani-pedi! Even though I was there all day it was the most relaxing experience the staff was five star! It was clean it ran efficiently being that they had a Bridal party of 20 My services still ran correspondent I have nothing but great things to say about them!

In between my massage and facial they even gave me complimentary wine for my wait!”