About Us

A place of elegance, beauty and calm

Your rejuvenating oasis

The only European style luxury spa in Ohio providing world-class treatments administered by expert technicians. You will be lifted onto a pedestal of pampering and purifying that will invigorate your spirit and replenish your soul. You need not travel a long way to discover the lasting path of rejuvenation.

Awards

  • Winner of the consumer choice award for Best Day Spa & Salon – 2004, 2005, 2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015 & 2016
  • Best of the West Day Spa – 2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015 & 2016
  • Cleveland Magazine Voted Best Day Spa – 2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015 & 2016
  • Les Nouvelles Esthetiques (world wide publication) – Spa of the month April 2004

Awards and Recognition

New Coverage

  • Channel 3 News
  • Channel 8 News
  • Channel 19 News
  • Good Company (Channel 3)
  • CNN

Magazines

  • Celebrity Style Magazine (worldwide publication) 2004
  • House Beautiful 
  • Town & Country
  • Country Living
  • Good Housekeeping
  • Bazaar
  • Cosmopolitan 
  • Marie Claire
  • Fitness
APPOINTMENTS

Please arrive 15 minutes prior to your service to ensure receiving your service in full. This will also allow you to unwind, change into a robe and relax so we may start your appointment on time. Spa facilities and appointments are for individuals 13 years of age or older. Children under the age are not permitted in the spa or salon. In an effort to maintain a serene and relaxing spa environment, we kindly ask that you refrain from using your cellular telephone and from cigarette smoking. Spa West does not offer refunds on spa or salon services. A salon credit may be issued within 7 days of the service date. Please notify the spa coordinator for assistance.

SPA TREATMENTS

Please inform your service provider of any medical conditions, prescription medications, or other treatments that you are undergoing. Should you feel uncomfortable at any time during a treatment please advise your technician immediately. Personal property is your responsibility, Spa West is not responsible for any lost or damaged property. We suggest that you leave any valuables at home. Any valuables brought to the spa should be kept with you at all times.

CANCELLATION POLICY

In consideration of our other clients and our technicians, please allow a minimum of 24 hours notice for an individual service and 48 hours notice for multiple services, special requirements may apply to group bookings. A credit card number or gift certificate number is required on all appointments. If less or no notice is given, the credit card on file will automatically be charged in full for the reservation amount. When cancelling an appointment, please record the name of the representative taking the call.

SPA PARTY FACILITIES

The spa and salon offer a great setting for a get together. Whether it is a corporate or bridal event, let our spa coordinators help to plan the perfect event. Spa discounts are offered for groups of at least 4 or more with 2 services or more. An 18% gratuity is automatically added for your convenience. A non-refundable deposit is required at the time of booking, the remainder is due 2 weeks prior to your event to ensure confirmation of appointments. Special cancellation requirements do apply.

GIFT CERTIFICATES AND PRE-PAID APPOINTMENTS

Spa West gift certificates are a great year-round gift for any occasion. For your added convenience, you may purchase gift certificates by phone, fax, or click here:  Gift Certificates.

Gift certificates and pre-paid appointments are non-refundable and expire 2 years from the date of purchase. Gift certificates cannot be redeemed for cash or gratuities. They may however be redeemed for retail items.

PAYMENT

Spa West honors Visa, Mastercard, American Express, and Discover, as well as Spa Wish and Spa Finder (these cannot be used for gratuity). Personal checks are accepted with proper identification (drivers license). Gratuities and sales tax are not included on the price list. All prices are subject to change without notice.

GRATUITIES

Gratuities are not included in any spa program and are based on your preference. Typically 15-20% of your service total.

“Saturday November the 5th I took my 18 yr. old daughter to have her very 1st Spa Day! It was a get experience! Annette I love your work honey, my massage was EXCELLENT! Nicki girl, your fingers are the best for my facial! We will return one day! Everything was perfect! Everyone was kind and attentive! We loved it! Thank you for your service!”

Alicia

“Annette's customer service is great! My monthly deep tissue massages have alleviated my back and neck issues. Annette understands the soft tissue and bone structure of the body which is very helpful. I recommend any new and existing customers to go to her. Nikki is great as well!”

Asha

“This place is awesome! The staff the Ambiance the Oasis was nothing short of amazing! I generally do my spa treatments on vacation however I couldn't get away this year! So I did the purifying bath, Diamond peel facial, massage and mani-pedi! Even though I was there all day it was the most relaxing experience the staff was five star! It was clean it ran efficiently being that they had a Bridal party of 20 My services still ran correspondent I have nothing but great things to say about them!

In between my massage and facial they even gave me complimentary wine for my wait!”