About Spa West

A place of elegance, beauty and calm

Your rejuvenating oasis

The only European style luxury spa in Ohio providing world-class treatments administered by expert technicians. You will be lifted onto a pedestal of pampering and purifying that will invigorate your spirit and replenish your soul. You need not travel a long way to discover the lasting path of rejuvenation.

APPOINTMENTS

Please arrive 15 minutes prior to your service to assure that you will receive your service in full. Spa facilities are for use by individuals 13 years or older, and salon facilities, 10 years or older. Children are to never be left unattended. In an effort to maintain a serene environment, we ask that you refrain from using your cell phone, as well as smoking on the premises. Spa West does not provide refunds on spa or salon services. A salon credit may be issued within 7 days of service. Please notify the Spa Coordinator for assistance.

SPA TREATMENTS & PACKAGES

Please inform your technician of any medical conditions, pregnancy, prescription medications, or treatments you are undergoing. Should you feel uncomfortable at any time during a treatment, please advise the service provider immediately. Personal property is your responsibility; Spa West is not responsible for lost or stolen property. We recommend leaving your valuables at home.

CANCELLATION POLICY

For consideration of our other guests and our technicians, please allow a minimum of 24 hours notice when cancelling an individual service. A credit card is required to reserve all appointments. Same day cancellations will incur a $29 charge per appointment. If less or no notice is given the credit card on file will be used to charge 100% fee for the service(s) scheduled. Spa discounts are available for groups with at least eight services. A non-refundable deposit is required at the time of booking; the remainder is due two weeks prior to your event. Special cancellation requirements do apply.

SPA PARTY FACILITIES

The Spa and Salon offer a great setting for a get together. Whether it is a corporate or bridal event, let us assist you in planning the perfect event. Spa discounts are offered for groups with at least 8 services. An 18%gratuity is automatically added for your convenience. A non-refundable deposit is required at the time of booking; the remainder is due two weeks prior to your event. Special cancellation requirements do apply.

GIFT CARDS AND PRE-PAID SERVICES

Spa West gift cards are a great, year round gift for any occasion and for your added convenience you may purchase gift cards by phone, or online at spawest.com. Gift cards and prepaid appointments are non-refundable and expire 2 years from date of purchase. Gift cards may not be redeemed for cash or gratuities, unless gratuity is included at the time of purchase. Gift cards may be redeemed for retail items.

PAYMENT & GRATUITY

Spa West accepts Visa, Mastercard, Discover and American Express, as well as personal checks with proper identification. Gratuity and sales tax are included in Spa Journey packages. Gratuity is not included on individual services, please hand directly to your service provider or to our front desk staff, in cash.

MEDICAL & COSMETIC SERVICES

Spa West Cosmetic Center provides treatments that have been FDA cleared. We have internally studied each technology to know the possible outcomes. We base all treatment expectations on the average guest result. Improper eating and lifestyle habits may hinder the best possible outcome. We recommend drinking 1⁄2 your body weight, in ounces, of water to flush the lymphatic system as the process works through the body. Treatments provide full outcomes within 90 days. Results may vary and are not guaranteed. Photos are for practice use only.