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About Us

A place of elegance, beauty and calm

Your rejuvenating oasis

The only European style luxury spa in Ohio providing world-class treatments administered by expert technicians. You will be lifted onto a pedestal of pampering and purifying that will invigorate your spirit and replenish your soul. You need not travel a long way to discover the lasting path of rejuvenation.

Awards

  • Winner of the consumer choice award for Best Day Spa & Salon – 2004, 2005, 2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015 & 2016
  • Best of the West Day Spa – 2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015 & 2016
  • Cleveland Magazine Voted Best Day Spa – 2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015 & 2016
  • Les Nouvelles Esthetiques (world wide publication) – Spa of the month April 2004

Awards and Recognition

New Coverage

  • Channel 3 News
  • Channel 8 News
  • Channel 19 News
  • Good Company (Channel 3)
  • CNN

Magazines

  • Celebrity Style Magazine (worldwide publication) 2004
  • House Beautiful 
  • Town & Country
  • Country Living
  • Good Housekeeping
  • Bazaar
  • Cosmopolitan 
  • Marie Claire
  • Fitness
APPOINTMENTS

Please arrive 15 minutes prior to service to assure that you
will receive your service in full. Spa Facilities are for use of individuals 13 years or
older, Salon 10 years or older, children are to never be left unattended. In an effort to
maintain a serene environment, we ask that you refrain from using your cell phone
as well as smoking on the premises. Spa West does not provide refunds on Spa or
Salon services. A salon credit may be issued within 7 days of service. Please notify
the Spa Coordinator for assistance.

SPA TREATMENTS & PACKAGES

Please inform your technician of any
medical conditions, pregnancy, prescription medications, or treatments you are
undergoing. Should you feel uncomfortable at any time during a treatment, please
advise a service provider immediately. Personal property is your responsibility; Spa
West is not responsible for lost or stolen property. We recommend leaving your
valuables at home.

MEMBERSHIP DETAILS

All memberships are auto enrolled for 12 months. Membership
services cannot be shared or stacked to a service not listed. If the
member does not cancel the membership, it will automatically
renew for the next 12 months. If you are finding the membership
is no longer working for you, please provide a 30-day cancellation
notice. A $29 fee will apply if you have not been a member for 12
months. If a service is not used it will roll over for use in the
future. If a credit card is unable to be authorized it will remain
pending until funds are available. Memberships can be authorized
on the same day for immediate use. Memberships must be in good
standing to redeem services. Tax additional to above pricing*

CANCELLATION POLICY

For consideration of our other guests and our
technicians, please allow a minimum of 24 hours’ notice when cancelling an
individual service. A credit card number or gift certificate number is required for all
appointments. If less or no notice is given, the credit card or gift card on file will be
used to charge a 100% fee for the service scheduled. Spa discounts are offered for
groups with at least 8 services. Non-refundable deposit is required at the time of
booking; the remainder is due two weeks prior to your event. Special cancellation
requirements do apply.

SPA PARTY FACILITIES

The Spa and Salon offer a great setting for a get together.  Whether it is a corporate or bridal event, let us assist you in planning the perfect event.  Spa discounts are offered for groups with at least 8 services.  An 18%gratuity is automatically added for your convenience.  A non-refundable deposit is required at the time of booking; the remainder is due two weeks prior to your event.  Special cancellation requirements do apply.

GIFT CERTIFICATES AND PRE-PAID SERVICES

Spa West gift cards a great year round
gift for any occasion for your added convenience; you may purchase gift cards by

phone, or online at spawest.com. Gift cards and pre-paid appointments are non-
refundable and expire 2 years from the date of purchase. Gift cards may not be

redeemed for cash or gratuities, but may be redeemed for retail items.

PAYMENT & GRATUITY

Spa West accepts Visa, MasterCard, Discover, and
American Express. Personal checks with proper identification. Gratuities and sales
tax are not included in the service menu pricing. When leaving a gratuity for please
hand directly to your service provider. Spa packages do not include gratuities.

MEDICAL & COSMETIC SERVICES

Spa West Cosmetic Center provides
treatments that have been FDA cleared; we have internally studied each technology
to know the possible outcomes. We base all treatment expectation on the average
guest result. Improper eating and lifestyle habits may hinder best possible outcome.
We do recommend drinking 1⁄2 of your body weight in ounces in water to flush the
lymph system as the process works through the body. Treatments provide full
outcomes within 90 days. Results may vary and are not guaranteed. Photos are for
practice use only.

“Saturday November the 5th I took my 18 yr. old daughter to have her very 1st Spa Day! It was a get experience! Annette I love your work honey, my massage was EXCELLENT! Nicki girl, your fingers are the best for my facial! We will return one day! Everything was perfect! Everyone was kind and attentive! We loved it! Thank you for your service!”

Alicia

“Annette's customer service is great! My monthly deep tissue massages have alleviated my back and neck issues. Annette understands the soft tissue and bone structure of the body which is very helpful. I recommend any new and existing customers to go to her. Nikki is great as well!”

Asha

“This place is awesome! The staff the Ambiance the Oasis was nothing short of amazing! I generally do my spa treatments on vacation however I couldn't get away this year! So I did the purifying bath, Diamond peel facial, massage and mani-pedi! Even though I was there all day it was the most relaxing experience the staff was five star! It was clean it ran efficiently being that they had a Bridal party of 20 My services still ran correspondent I have nothing but great things to say about them!

In between my massage and facial they even gave me complimentary wine for my wait!”